FAQs

 

Why don't you draw/paint eyes anymore?

Due to religious reasons and personal beliefs I no longer draw, paint or illustrate eyes into my work. I am Muslim and in Islam we are taught to be careful when drawing people, faces or living things since creating human beings can be linked to idolatry or competing with God. I have chosen to stop recreating eyes because they are known to bring life or souls into objects, something I don't have any intent in doing. Many of my pieces will have limited facial features and I try avoid copying living human beings directly.

Though I do not know all the ruling on creating art in my religion, I aim to do my best and remain intentional with the information that I do know. Islam is followed and interpreted differently by many so as a Muslim artist, I know my intentions and have decided to make this decision for my work.

 

What is the shipping policy?

Shipping and processing by our third-party print and apparel partners can take 7-21 business days. This includes framed prints, artparel, phone cases and tote bags.

Shipping and delivery times depend on the shipping rate you choose at checkout. Please keep in mind that USPS and many other shipping companies are facing shipping delays due to COVID/19. All updates can be observed through your tracking number.

What is the return/refund policy?

There are no refunds or returns unless the wrong item was shipped or the item is damaged. 

How do I use Installments with Afterpay?

Simply shop online and add items to your shopping bag and checkout as normal. After inputting your address at checkout, choose Installments with Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details, as usual, returning customers simply log in to make their purchase. It’s that easy!

Must have a minimum purchase of $40 to use Afterpay.

 

Can I Use Afterpay for an original painting?

Yes, afterpay installments can be used to purchase Artxzay paintings. If you would like to pay installments/ do a payment plan without Afterpay, please reach out to the artist through email. Please keep in mind the painting will not be shipped until paid in full.

 

Can I use Installments with Afterpay if I’m an international customer?

Afterpay is only offered to our customers who have a US billing address, US shipping address, a US Visa or Mastercard (credit or debit card), or American Express and a US mobile phone number. Customers with international billing addresses, shipping addresses, and/or phone numbers will not be able to set up an account with Afterpay.

 

How does the payment schedule work?

All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account.

You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.